Restaurant Owner FAQs

Frequently Asked Questions

Expert answers to the most common questions restaurant owners ask about online ordering, delivery, and growing their business.

All

Costs & Fees

Setup & How-To

Comparisons

Profitability

Operations

Costs & Fees

What Percentage Do Delivery Apps Take from Restaurants?

Delivery apps typically charge restaurants between 15-30% commission per order. DoorDash charges 15-30%, UberEats charges 15-30%, and Grubhub charges 15-34%. These fees come directly from restaurant profits and often don't include additional marketing or tablet fees that can add 5-10% more.

Read Full Answer

Profitability

Is DoorDash Worth It for Restaurants?

DoorDash can help restaurants reach new customers, but 15-30% commission fees often eliminate profit margins. Most restaurants lose money on individual DoorDash orders. It may be worth it for customer acquisition, but you should transition customers to direct ordering for profitability.

Read Full Answer

Costs & Fees

How to Reduce Delivery App Fees for Restaurants?

To reduce delivery app fees, negotiate rates with high volume, use lower-tier service options, adjust menu prices for delivery, and most importantly—build your own direct ordering channel. The most effective strategy is transitioning customers to your own platform with zero commission fees.

Read Full Answer

Setup & How-To

How to Set Up Online Ordering for Your Restaurant?

To set up online ordering: 1) Choose a platform (commission-free recommended), 2) Upload your menu with photos and descriptions, 3) Configure pickup/delivery options, 4) Integrate with your POS, 5) Set up payment processing, 6) Train staff, and 7) Promote to customers. Most restaurants are operational within 1-2 weeks.

Read Full Answer

Costs & Fees

How Much Does a Restaurant App Cost?

A custom restaurant app costs $20,000-100,000+ for development plus ongoing maintenance. However, platform-based solutions like RestauNax include a branded mobile app for $99-199/month with no development costs. For most restaurants, a platform solution is more cost-effective than custom development.

Read Full Answer

Operations

How to Get More Online Orders for Your Restaurant?

To increase online orders: optimize your online menu with photos, offer incentives for first orders, run targeted social media ads, implement a loyalty program, collect and respond to reviews, send email/SMS marketing, and make ordering easy with a mobile app. Most restaurants see 20-40% increases with these strategies.

Read Full Answer

Comparisons

What Is the Best Online Ordering System for Restaurants?

The best online ordering system depends on your needs. For commission-free ordering with a branded app, RestauNax is top-rated. For POS integration, Toast or Square work well. Avoid third-party marketplaces like DoorDash for primary ordering due to high 15-30% commission fees.

Read Full Answer

Operations

How to Build a Restaurant Loyalty Program?

To build a successful restaurant loyalty program: 1) Choose digital over paper punch cards, 2) Offer points or visits-based rewards, 3) Make rewards attainable (5-10 visits), 4) Include birthday and VIP perks, 5) Promote at every touchpoint, and 6) Track results and adjust. Digital loyalty programs increase order frequency by 20-35%.

Read Full Answer

Profitability

Is Online Ordering Profitable for Restaurants?

Online ordering is highly profitable when done right. Direct/commission-free ordering adds 20-35% to order volume with full margins. Third-party delivery apps (15-30% fees) often break even or lose money. The key is owning your ordering channel to keep 100% of revenue.

Read Full Answer

Operations

Should My Restaurant Have Its Own Website?

Yes, absolutely. A restaurant website is essential for SEO (appearing in local searches), credibility, controlling your brand, accepting direct orders, and owning customer relationships. Restaurants with their own websites average 25-40% more direct orders than those relying only on third-party platforms.

Read Full Answer

Operations

What Is AI Phone Ordering for Restaurants?

AI phone ordering uses artificial intelligence to answer phone calls and take orders for your restaurant automatically. When a customer calls, AI answers immediately, takes their order, upsells intelligently, and sends the order to your kitchen — saving $3,000+/month in labor costs while never missing a call.

Read Full Answer

Have More Questions?

Our team is here to help. Schedule a free demo and we'll answer all your questions about RestauNax.

Schedule Free Demo View Pricing